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Customer service
If you are not entirely satisfied with your purchase, we’re here to help!
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must have your receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. International shipments may be subject to local duties and taxes; customers will cover these costs when the product arrives at its destination.
Love your laundry.
Forever New is family founded, family owned, and family focused since 1975.
